We all know that first impressions count. When clients enter your office, the reception area is their initial point of contact, and what they see will inform how they judge your business.
Here are five ways to help ensure that your reception makes the best first impression possible.
1. Dust all fixtures
The reception area is not only the first place clients see when entering the office, it is also where they will spend the most time waiting. If lampshades, chairs, tables and windowsills are dusty, clients will spot it, and might wonder if the lack of attention stretches to more than just the furniture.
2. Clean the windows
Windows are a reflection of your business, so it is important to ensure they are always sparkling clean. If clients enter through glass doors, this area will need close attention as well. No one likes to push open a door already covered in smeary handprints!
3. Maintain flooring
An impressive reception area starts from the ground up, so look what’s under your feet. Reception is one of the most high traffic areas in an office, with clients and staff members constantly entering and exiting. As a consequence, flooring can become dirty very quickly and can wear out sooner. Install heavy duty flooring and maintain your reception area’s appearance by ensuring it is cleaned frequently, with appropriate stain removal products used where needed.
4. Purchase entrance mats
Another way to maintain the flooring in the reception area is to purchase entrance mats for staff members and customers to wipe their feet on. Mats are great for lessening wear and tear on the floor, and ensuring dirt is not tracked through the office. They can also become an important part of your company’s branding, as many entrance mats can be customised with a business name or logo. That’s a couple of great advantages!
5. Keep the air fresh
Lots of office buildings in Australia have air conditioning systems that run continuously throughout the day. This means the air is constantly being recirculated. Regular maintenance of the system is important to maintain inside air quality. You can also use an air freshener in reception to help keep the area smelling fresh and pleasant. There are plenty of decorative air fresheners available to suit different types of décor. Just remember to choose a crisp and light scent, so you don’t overwhelm people.
Why you should call in the experts
A clean and inviting reception area can go a long way towards showing clients that you care about customer service and making a good first impression in your business relationships.
But it’s important to remember that office cleaning is something best left to the experts, who are trained in proper cleaning techniques and have the specialist cleaning products and equipment to deal with high traffic areas. Commercial cleaning services in Sydney are an efficient way to keep your reception area and the rest of the office not only looking clean, but hygienic as well.
If you run an office, sooner or later you’ll be in need of office cleaning services. A clean office can help improve staff wellbeing and health, and also communicates a sense of pride and professionalism to your clients.
Here are some insider tips for what to look when hiring a professional cleaning service.
Awareness of security
Your office cleaners will frequently be working outside office hours, which will generally require handing over a key, swipe card, security code or other critical details. Your cleaners will also need to securely lock up and reset any security systems when they’re done working. For this reason, choosing a trustworthy company that understands the importance of security is a must. You don’t want to be wondering if your building is secure after hours, or worse, get a call from your security company to say the building isn’t locked.
Familiarity with high-end finishes
Many modern offices have expensive finishes such as polished stone, specialty wall textures, and natural timber. These finishes often require a special touch – along with low-impact cleaning products that won’t damage the material in question. When hiring a professional cleaning company, be sure that the cleaners know how to work with specialty materials, or can be trained in how to do so.
Window cleaning capability – pole-fed system
If your office is in a multi-storey building, you’ll know how important clean windows are. When hiring an office cleaner for your building, choose a service provider that offers water-fed pole technology. Ideal for buildings up to four storeys tall, water-fed pole window cleaning uses filtered water to clean debris from windows – with streak-free results. This type of technology is still relatively new among cleaning companies in Sydney, so ask whether your prospective cleaners are familiar with it.
If you’re a larger company, chances are you’ll be working with a professional office cleaning company rather than an individual contractor. If this is the case, you’ll want to find a company with the touch points that you need – these will likely include coordinating schedules and contractors, arranging billing and payment, and addressing questions or queries. A company that can seamlessly handle these elements and is dedicated to providing excellent customer service will save time and hassle.
At I-Kleen, we’re proud to be at the forefront of commercial cleaning technology, and to offer consistently superior cleaning services. For more information about our professional cleaning services, get in touch.
If you run a gym and fitness centre, chances are that plenty of your customer feedback has to do with the cleanliness of the premises.
After all, gyms are notoriously humid places, full of high traffic communal areas such as bathrooms, weights rooms, pools, and canteens. In such an environment, it doesn’t take long for things to become unsanitary – and the customer complaints to begin surfacing.
Fortunately, keeping on top of your cleaning and maintenance is a simple way to help keep your customers happy, and keep your revenue rolling in.
A clean gym keeps customers coming back
The clientele attracted to a gym environment in the first place are typically health-conscious. Having high quality specialist cleaners regularly pass through your gym and fitness facility will reassure your clients that they’re in good hands – and encourage them to renew their membership, stop in for an extra class or two, or perhaps pick up a snack at the canteen.
A clean gym results in positive word of mouth
Online review sites can have a significant impact on a business. Positive reviews are essential – and the best way to encourage your clientele to write positively about your gym is to provide a professional environment that meets their needs. By ensuring that your pool is clean, your bathrooms are in tip-top shape, and that your yoga room floors are polished to a sheen, you’ll increase the likelihood of attracting new customers and boosting your bottom line through positive word of mouth.
A clean gym entices new customers
Word of mouth is one key way of encouraging new customers to come through the door, but most potential customers will take a tour before signing up for a membership. You can bet that they’ll be assessing your premises based on a few factors – equipment, facilities, classes on offer, and of course cleanliness. Given that many new customers may opt for a casual or trial membership before converting over to a longer-term membership, it’s essential that they continue to experience your gym as a place that is committed to high standards of service and hygiene.
If you want to keep your existing customers happy and encourage new sign-ups for your gym and fitness centre, consider our quality commercial cleaning services in Sydney. As a service that can boost your bottom line, we’re not an expense, but rather an investment.
If you run a business or manage a strata property, you’ll need the services of a professional cleaning company. Although there are plenty of cleaning companies in Sydney, not all are created equal – and not all are right for your needs. To set you on the right track, here are our tips on choosing the right cleaner for you.
Evaluate your cleaning requirements
Your cleaning requirements will vary widely depending on the type and size of the building in question. If you run a small office with minimal additional facilities, your cleaning needs will be far less in terms of time, cost and frequency than those of a large company with an entire office complex that may include extensive bathroom and gym facilities, car parking levels and gardens.
Do you want to go green?
Although there are many office cleaning services in Sydney, not all are committed to using eco-friendly products and processes. If green cleaning products and an emphasis on recycling and waste and water reduction are important to your tenants, clients or business ethos, then this is a factor to consider.
Source quotes from cleaning companies
Once you’ve determined your cleaning requirements, it’s typical to source quotes from a handful of cleaning companies. In doing so, make sure to ask for a breakdown of costs. You’ll want to know whether cleaning products and tools are included, how many staff you’re paying for, the frequency and thoroughness of the cleaning, and whether there are extra fees for working after hours or for particular types of cleaning.
Check their experience
Cost isn’t the only factor to consider. A good fit and relevant experience are also essential when it comes to choosing a team. Check whether your candidates have cleaned similar buildings to your own, and ask about how they’d deal with any unique or challenging aspects that may apply to your office or strata environment. These might include heritage fixtures, fragile artwork, or very tall ceilings or windows.
Although experience often speaks for itself, obtaining references from past and present clients gives peace of mind, and can also give you further perspective into how a particular cleaning company approaches its work. These can also be handy in highlighting any questions or potentially important points you might not have thought to ask about working with a cleaning company.
Armed with the above, you should be ready to choose a qualified, expert cleaning service. As experts in office and strata cleaning in Sydney, we hope you’ll give us a call!
With a 2014 survey by Ai Group showing that the cost of employee sickies in Australia stands at about $536 per worker per sick day, it only makes sense to do everything you can to keep your staff in good health.
As experienced commercial cleaners in Sydney, we’re experts in ensuring that the workplaces we look after are not just clean, but hygienic as well. And central to that is keeping on top of kitchen bugs.
With multiple staff preparing food on limited counter space and leaving “communal” food to languish on the kitchen table, your office kitchen can become a breeding ground for bugs. Provide chopping boards, throw out food every evening, disinfect regularly – and pay for professional cleaners.
Out-of-date or spoiling items
It’s not unusual for an office to keep a variety of different types of milk and condiments to suit staff members’ dietary requirements. It’s also not unusual for these to spoil in the fridge – or worse, out on the bench. Better safe than sorry is the mindset that should apply here. Check the use-by dates on perishables on a regular basis, and throw away anything that has been left sitting out on the bench or kitchen table, as a warm office environment is a breeding ground for bugs – and sickness.
Wash the fruit in your fruit bowls
Many offices have made the switch from biscuit or muffin platters to healthier options such as fruit bowls. Keep things hygienic by washing all fruit dropped off by your courier or brought in from home.
Buy a dishwasher
Dishwashers run at high heat, killing off bugs and germs that might be lurking in those office dishes or cutlery. Rather than risking staff doing a lacklustre hand-washing job, invest in a dishwasher and enjoy some peace of mind. Placing hand sanitising lotion and wipes in easy-to-reach places throughout the kitchen also helps reinforce good hygiene habits.
Advise ill staff to stay home
It only takes a sneeze or a cough for an ill employee to infect their colleagues. This is especially risky in a kitchen environment, where staff are preparing food or eating. If an employee is obviously ill, advise them to stay at home to reduce the risk of spreading their cold around.
Keep on top of your kitchen hygiene and you may just find that those office sick leave claims take a nose dive. Of course, no one cleans a kitchen like a professional cleaning company, so for office cleaning services in Sydney, give us a call.